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LeaseLabs is an internationally recognized digital marketing, web development, and creative agency. Our vibrant culture drives progression and rewards passion. We’d love to hear from you! Browse our open roles and employee benefits to see if you’re a match.

Account Services

Account Services

  • Account Manager
    Full Time
    Job Description

    Account Manager

    As an Account Manager at LeaseLabs you are responsible for managing relationships with clients, providing strategic marketing direction, and creating profitable results. Our Account Managers work in a fast-paced, deadline sensitive, detail-driven environment. You will provide strategic input and come up with creative solutions to meet your client’s goals.

    This position reports to an Account Supervisor.


    Major Goals and Responsibilities:

    • Cultivate and grow client relationships established by Business Development
    • Develop an in-depth understanding of client products, services, business culture, competitive landscape and marketing opportunities
    • Offer the highest level of client service, value, strategic and creative thinking
    • Learn and successfully demonstrate the products and services that LeaseLabs offers as well as how each individual client can benefit
    • Improve retention rates and increase the opportunities for additional services to be added to client accounts by creating a lasting relationship and strategically looking at each client’s goals
    • Act as a liaison between the client and internal departments on a day-to-day basis
    • Develop and maintain strong levels of communication between all departments in order to properly convey the client’s goals
    • Create and facilitate client approval for documents such as creative briefs, scope of works and project timelines
    • Attend daily Scrums with the Project Management team to ensure proper tracking of projects, being able to speak with clients about any changes to the timelines
    • Review and route all creative materials from the creative department and client
    • Work closely with the SEO Manager on recommended keywords, creating SEO-rich content and reviewing monthly reporting to ensure a successful campaign
    • Work closely with 3rd party vendors when required to route approved artwork, review press proofs and follow-up on the delivery of client materials
    • Provide support for the Quality Assurance Department by reviewing websites in staging and providing client feedback
    • Successfully delegate to an Account Coordinator support position and assist with supervision and ongoing training for this role
    • Tri-annual review meetings with major client accounts to review product performance and make strategic recommendations for future efforts
    • Monthly touch base with all clients to highlight new products and maintain relationship with contacts
    • When needed, travel with Business Development team to tradeshows, client pitches and/or client discovery meetings


    Measurable Performance Metrics:

    • Client retention and additional services purchased
    • Demonstrate strong knowledge of client and project status
    • Demonstrate strong knowledge of the multifamily industry and LeaseLabs products and services


    Essential Activities:

    • Strategic oversight of client accounts and marketing efforts – 70%
    • Attend meetings including internal kickoffs, client discovery calls and client status calls – 20%
    • Contract writing, billing, forecasting and communicating account status internally – 10%


    Behavioral Traits, Attitudes and Skills Required:

    • Build strong client and internal relationships
    • Multi-task
    • Detail-oriented and highly organized
    • Ability to work successfully perform under client deadlines
    • Intuitive ability to understand and translate client needs internally to each department
    • Strategic thinking and project planning
    • Understanding of digital marketing and website development
    • Flexibility to adapt to an ever-changing environment
    • Ability to work both independently and collaboratively


    Prerequisites:

    • Bachelor’s Degree in Communications, Journalism, Marketing or equivalent experience
    • 3-5 years of experience managing client accounts in a professional services setting
    • Proven oral and written communication skills
    • Computer proficiency, adapts to software easily, excellent email, CRM and excel skills
  • Account Supervisor
    Full Time
    Job Description

    Account Supervisor

    As an Account Supervisor at LeaseLabs, your position is responsible for the accurate and efficient management of a client base that is looking for a seasoned professional and demands a high level of quality and customer service. This position will manage the relationships with clients, provide strategic marketing direction, and create profitable results for the organization. This client base has marketing needs that require extensive consulting and strategic advisory. Additionally, the Account Supervisors are responsible for up to 4 direct reports comprised of Account Managers and Account Coordinators.

    This position reports directly to the AVP of Account Services.


    Major Goals and Responsibilities:

    • Manage key accounts to ensure the highest level of client service, value, strategic and creative thinking is always being provided
    • Act as the primary point of contact for assigned clients – escalate, track, solve client issues and anticipate client business needs to build trust, close collaboration and open communication with the client
    • Demonstrate strong leadership by properly communicating with your team, the client and internal departments
    • Act as resource of agency knowledge for the Account Managers and Account Coordinators
    • Develop materials and train new hires within the Account Services Department
    • Ongoing training and management as processes are updated or change
    • Oversight of your client and your team’s client’s, ensuring quick launch times, helping the Project Managers set priorities and move blockers as needed
    • Act as the first point of escalation for your team member’s clients
    • Prepare all client-facing materials and review the decks your team creates for their clients, providing strategic guidance and support
    • Develop and deliver formal and informal presentations to clients as well as internal team members
    • Successfully help cover the duties and responsibilities of the AVP of Account Services when that position is out of the office
    • Assist Business Development and take an active role in new business pitches as well as new client onsite meetings as needed


    Measurable Performance Metrics:

    • Client retention and additional services purchased
    • Demonstrate strong knowledge of client and project status
    • Demonstrate strong knowledge of the multifamily industry and LeaseLabs products and services
    • Successfully manage a team of up to 4 direct reports
    • Demonstrate internal leadership and be viewed as a leader by other departments
    • Be viewed as an innovator and integral part of the Account Services department


    Essential Activities:

    • Strategic oversight of client accounts and ongoing product performance – 40%
    • Management of team members, providing support and stepping in to assist with their projects and client management – 30%
    • Attend client and internal meetings – 10%
    • Travel to client meetings, events, conferences and industry tradeshows – 20%


    Behavioral Traits, Attitudes and Skills Required:

    • Strategic and innovative
    • Leadership skills
    • Strong work ethic
    • Intuitive ability to understand and translate client needs into actionable items
    • Advanced understanding of digital marketing and website development
    • Training skills and patience to assist your team in all areas
    • Ability to analyze data, discover compelling insights and develop action plans to achieve goals
    • Google Analytics Certification


    Prerequisites:

    • Bachelor’s Degree in Communications, Journalism, Marketing or equivalent experience
    • 5-7 years of experience managing client accounts in a professional services setting
    • Proven experience training new hires and managing teams
  • SEO Coordinator
    Full Time
    Job Description

    SEO Coordinator

    The SEO Coordinator is responsible for onboarding new SEO accounts from initial set-up to completion, with tasks including, but not limited to, keyword research, metadata optimization, and content review. Additional responsibilities include managing and resolving ticket requests for the department, performing SEO audits, and seeking opportunities for continued professional growth and development.

    The SEO Coordinator reports directly to the SEO Manager.


    Key Functional Areas of Responsibility:

    • Onboarding of new SEO accounts including keyword research, meta tag optimization, and content QA.
    • Perform technical site audit to ensure site is search engine friendly for desktop and mobile and SEO tasks are implemented properly.
    • Research keywords and make recommendations based on keyword relevance, search volume, keyword difficulty, and current ranking.
    • Executing on-page SEO elements and mapping strategies. Example: title tag, description, headings, internal linking, Alt tags, etc.
    • Communicate the performance of process improvements to the SEO Manager.
    • Keep pace with SEO, search engine and internet marketing industry trends and developments and report changes as needed.
    • Understand, implement, and manage local listings and citation submissions.
    • Ability to communicate with team members
    • Troubleshoot and diagnose issues related to website rankings and analytics data collection.
    • Utilize internal systems to triage incoming SEO requests and assign or complete based on required skill set.


    Professional Competencies:

    • Passion for search engine optimization.
    • Outstanding ability to think creatively, and identify and resolve problems.
    • Attention to detail with the ability to effectively multi-task in a deadline driven atmosphere.
    • Excellent verbal and written skills.
    • Experience in multifamily housing or real estate preferred.
    • Quickly learn the industry and apply multifamily knowledge to Internet marketing initiatives and achieving client goals.
    • High levels of integrity, autonomy, and self-motivation.
    • Excellent analytical, organizational, project management and time management skills.


    Professional Skills & Qualifications:

    • 0-2 years of working experience with SEO or digital marketing.
    • Basic understanding of the fundamentals of SEO and how webpage can rank.
    • Understanding of technical SEO factors that go into a proper website architecture and layout.
    • Basic understanding of HTML coding and how websites work.
    • Demonstrate a strong understanding of an overall content marketing strategy


    Essential Activities:

    • SEO new account onboarding - 50%
    • Quality assurance assistance - 20%
    • Handle internal and client SEO requests - 10%
    • Assist SEO Specialists with strategy implementation - 10%
    • Content review and proofing - 10%


    Behavioral Traits:

    • Organized
    • Detail-Oriented
    • Positive Attitude
    • Confident
    • Critical Thinker
    • Self-Starter
    • Ability to work independently as well as within a team


    Skills/Knowledge:

    • Strong writing skills and knowledge of proper spelling, grammar, and punctuation
    • Strong attention to detail
    • Strong organization skills
    • Ability to work under pressure and meet deadlines
    • Ability/willingness to check websites for accuracy
    • Basic SEO knowledge - keywords & meta descriptions
    • Social media knowledge


    Qualifications:

    • Bachelor's degree
    • Experience in writing online content
    • Computer proficiency, adapts to software easily, excellent email and writing skills.
Culture

Culture

  • Office Manager
    Full Time
    Job Description

    Office Manager

    The Office Manager will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety.

    The Office Manager is responsible for developing internal office communication protocols, streamlining administrative procedures, inventory control, administrative staff supervision and task delegation. This position will oversee 2 direct reports.

    The Office Manager will report to the Associate Vice President of Culture.


    Essential Responsibilities:

    • Point person for the office regarding repairs, AC/Heating, ergonomics and all other office-related questions/requests
    • Manage process for all office furniture (i.e. quotes, placing orders, scheduling deliveries)
    • Manage contract and price negotiations with office vendors, service providers and office lease
    • Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems
    • Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office
    • Ensure that results are measured against standards, while making necessary changes along the way
    • Assign and monitor clerical responsibilities and tasks among the Administrative staff
    • Ensure top performance of Administrative staff by providing them adequate coaching and guidance
    • Oversee adherence to general office policies and procedures
    • Oversee all internal office and desk moves
    • Oversee and execute logistics for office move
    • Acts as back-up for Sr Administrative Assistant
    • All other duties as assigned


    Behavioral Traits:

    • Organized and detail oriented
    • Excellent communication skills
    • Outstanding interpersonal skills
    • Positive attitude
    • Confident
    • Ability to work independently as well as within a team


    Skills/Knowledge:

    • Ability to prioritize tasks in a fast-paced work environment
    • Highly organized, detail-oriented, and structured
    • Excellent customer-service, professional, and friendly
    • Strong computer skills, including: MS Office (Word, Excel, Outlook) Google (Gmail, Calendar, Docs, Sheets, Slides)
    • Resourceful and adaptable to changing needs of business


    Role Breakdown:

    • Overseeing day to day office functions/operation: 50%
    • Managing administrative support staff: 25%
    • Facilities: 25%


    Prerequisites:

    • Bachelor's Degree Preferred.
    • 2+ years of experience in an Office Manager role including experience with facilities
    • 2+ years of supervisory experience
    • Computer proficiency, adapts to software easily, excellent email and writing skills.
    • Excellent oral and written skills.


  • Administrative Assistant
    Full Time
    Job Description

    Administrative Assistant

    The Administrative Assistant will be responsible for providing support to the Operations Team. The primary objective of this role is to ensure internal client satisfaction and provide a high level of service.

    The Administrative Assistant will report to the Office Manager.


    Major Goals and Responsibilities:

    • Support Managers within the Operations Team with any projects, tasks, requests
    • Setup conference rooms for Operations Team meetings/trainings
    • Take notes during various Operations Team meetings
    • Data entry for Operations Team projects
    • FedEx shipments for Operations Team
    • Manage COO’s daily schedule as needed
    • Support COO with any projects, tasks, requests as needed
    • Schedule meetings for COO, as requested
    • Manage receipts and expense reports for the COO
    • Errands for the Operations Team as needed
    • Oversee office and kitchen cleanliness
    • Ensure that all office and kitchen supplies are stocked and reorder when necessary
    • Greet visitors; notify employees that guests have arrived
    • Coordinate on-site massage appointments
    • Provide support to Sr Administrative Assistant, when needed
    • All other duties as assigned.


    Behavioral Traits:

    • Organized and detail oriented
    • Excellent communication skills
    • Outstanding interpersonal skills
    • Positive attitude
    • Confident
    • Ability to work independently as well as within a team


    Skills/Knowledge:

    • Ability to prioritize tasks in a fast-paced work environment
    • Highly organized, detail-oriented, and structured
    • Excellent customer-service, professional, and friendly
    • Strong computer skills, including: MS Office (Word, Excel, Outlook) Google (Gmail, Calendar, Docs, Sheets, Slides)
    • Resourceful and adaptable to changing needs of business


    Role Breakdown:

    • Operations Team Support: 50%
    • Office Support: 50%


    Prerequisites:

    • Bachelor's Degree preferred
    • At least 1 year of Administrative Assistant experience
    • Experience with Salesforce a plus, but not required
    • Computer proficiency, adapts to software easily
    • Excellent verbal and written skills
Marketing

Marketing

  • Sales & Marketing Associate
    Full Time
    Job Description

    Sales & Marketing Associate

    The Sales & Marketing Associate is responsible for high-level administrative support for the Business Development and Marketing Teams.

    This position will report to the Marketing Manager.

    Key Responsibilities:

    • Trade Show and Event Support
    • Promotional Material sourcing and inventory support
    • Manage receipts and expense reporting for the Marketing Team
    • Proposal and Presentation Creation, in support of Business Development and Marketing
    • Client Pricing sheet creation
    • Manage Inbound Lead Traffic from multiple sources
    • Initial Lead Research and Vetting using ALN
    • Assigning Leads
    • Managing Lead Lists from Trade Shows
    • Sales Force
    • Entering Leads
    • Buildout of account profiles
    • Convert leads to opportunities
    • Update Sales force as needed in support of Business Development
    • Ad-Hoc reporting
    • Creation of contracts
    • Managing contract templates
    • Scheduling Demos for Business Development team
    • Travel scheduling (hotels, flights, ground transportation)
    • Client entertainment (researching and booking event venues)
    • Check-in for flights
    • Client gifts
    • Provide support for client events


    Skills/Knowledge:

    • Team-player
    • Fast learner
    • Excellent verbal and written skills
    • Ability to prioritize tasks in a fast-paced work environment
    • Highly organized, detail-oriented, and structured
    • Excellent customer-service, professional, and friendly
    • Strong computer skills, including: MS Office (Word, Excel, Outlook) Google (Gmail, Calendar, Docs, Sheets, Slides)
    • Resourceful and adaptable to changing needs of business


    Prerequisites:

    • Bachelor's Degree Preferred.
    • 2+ years of experience in an Administrative Assistant, Sales Support role, Marketing role
    • 1-2 years of experience with Salesforce
    • Experience with booking travel and planning events for multiple individuals
    • Computer proficiency and adapts to software easily
Operations

Operations

  • eCommerce Manager
    Full Time
    Job Description

    eCommerce Manager

    LeaseLabs is currently hiring a full-time eCommerce Manager.

    The eCommerce Manager will be responsible for managing eCommerce functions to achieve growth objectives and sales goals. The role will manage the ongoing customer experience across all digital devices and platforms. The ideal candidate must be passionate, possess strong project management skills and a good understanding of eCommerce processes.


    Key Responsibilities

    • Lead and project manage all eCommerce related activities
    • Develop monthly action plans to achieve/surpass sales goals
    • Lead the planning and execution of digital marketing calendar to support brand and growth objectives
    • Manage product roadmap of website initiatives from kickoff through completion
    • Develop project management plan in order to track and achieve milestones across teams to ensure on time and on budget delivery
    • Recommend eCommerce merchandising and product positioning using insights pulled from KPI’s
    • Utilize analytics and customer insights to identify conversion friction points and user experience pitfalls, test different strategies and drive recommendations that will improve conversion, AOV and overall site experience
    • Partner with Marketing and Creative to create content strategies that support key launches and promotions
    • Perform daily site audits to ensure accuracy of promotions and exceptional client experiences
    • Manage daily, weekly and monthly analytic reports that monitor key KPIs in terms of website performance, sales, inventory, traffic, status of email database, and customer service
    • Partner with Customer Service to create and deploy a high-touch customer experience strategy
    • Partner with Customer Service and the warehouse to ensure timely, accurate fulfillment of product orders.


    Experience:

    • Bachelor’s degree required
    • 4+ years’ experience in eCommerce with strong marketing background
    • Strong project management skills
    • Proficient in Google Apps
    • Print experience preferred
    • Promotional item experience preferred

    Skills and Abilities:

    • Demonstrated ability to build strong partnerships and collaborate
    • Proven success managing cross-functional teams and external vendors to accomplish goals
    • Excited to embrace and drive eCommerce experience and increased conversion and acquisition
    • A strong track record of identifying high value, low cost solutions to problems by balancing business and customer needs with tech capabilities
    • Flexible self-starter with optimistic attitude, ability to work efficiently under minimal supervision in a in a dynamic environment while effectively meeting tight deadlines and proven experience succeeding
    • Must be focused, incredibly organized, show excellent attention to detail and demonstrate an entrepreneurial approach to their work
    • Excellent communication skills, both written and verbal
Technology

Technology

  • Software Engineer
    Full Time
    Job Description

    Software Engineer

    The Ruby on Rails engineer is responsible for creating and maintaining SaaS products, custom APIs and micro-services at scale. The primary focus of this position will be development of all server-side logic, and ensuring high performance and responsiveness to requests from the front-end. This position will also be responsible for integrating front-end elements into the application. A basic understanding of front-end technologies is also necessary.

    This position will report to the Cloud Engineer.


    Key Responsibilities:

    • Design, build, and maintain efficient, reusable, reliable code in any language
    • Integration of data storage solutions - may include databases, key-value stores, blob stores, etc.
    • Integration of user-facing elements developed by front-end developers with server side logic
    • Identify performance issues, bugs and workflow matters. Then devise solutions to these problems
    • Help maintain code quality, organization and automatization in coordination with team objectives.
    • Adapt to new technologies that may be selected based on business requirement decisions made along the way (NodeJS, Go, Scala, Java, C# are all potential candidates)


    General Skills and Qualifications:

    • Bachelor’s Degree in Computer Science or relevant work experience (4+ years)
    • Experience teaching and learning from other engineers. We work as a close team and believe that building excellent software is a collaborative effort.
    • Interest in learning new technologies and owning your code +Agency experience is a huge plus
    • Being able to accurately estimate effort and commit to timelines is essential


    Technology Skills and Qualifications:

    • Experience with Ruby on Rails is required. NodeJS, JavaScript and the ability / passion to adapt to other emerging technologies
    • Experience working with both SQL and noSQL databases
    • Solid understanding of object-oriented programming
    • Cognitive skills. Problem solving, logic, reasoning and adaptability across technologies
    • Experience developing APIs and web services at scale
    • Good understanding of server-side templating languages
    • Good understanding of server-side CSS preprocessors (SASS specifically)
    • Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
    • Familiarity with concepts of MVC, Mocking, ORM, and RESTful
    • A knack for writing clean, readable code
    • Understanding of fundamental design principles behind a scalable application
    • Able to implement automated testing platforms and unit tests
    • Proficient understanding of Git code versioning and branch management
    • Familiarity with development aiding tools such as NPM, Bundler, Rake, Yarn, Bower etc.
    • Familiarity with continuous integration and automated deployment

Life at LeaseLabs

Working at LeaseLabs is more than a job – it’s a place to pursue your passion, cultivate professional growth and contribute to a growing company. Our goal is to equip you with the skills needed to excel at your role. From education reimbursement to 401 (k) matching, LeaseLabs truly puts the employee first. Take a look at other ways LeaseLabs invests in you.

Stay Curious

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Bring great
minds together

Spotting Talent

Benefits

Employee Benefits & Perks

LeaseLabs values YOU. Each benefit and perk is carefully curated to support each employee and maintain a sincere, inspiring, collaborative work environment.

  • 401 (k)

    Benefits & Perks

    Whether retirement is far in the future or just around the corner, it’s wise to save. We offer a 401 (k) company match program.

  • Annual Bonus

    Benefits & Perks

    You’ve earned it! We offer a competitive year-end bonus that’s based off our company profits. Meaning, the harder we work, the more we earn.

  • Career Development

    Benefits & Perks

    Whether you’d like to learn a new coding language or want to learn fundamentals of email marketing. We offer free online courses through Lynda.com to allow for personal and professional growth.

  • Culture Events

    Benefits & Perks

    We strive to build connections beyond computer screens. That’s why we offer quarterly culture events that harvests LeaseLabs community, culture and collaboration.

  • Dress Code

    Benefits & Perks

    We believe you perform best when you’re comfortable. By giving you the freedom to dress casually, we’ve found happier and more productive employees.

  • Health Benefits

    Benefits & Perks

    Our comprehensive health care has you covered for medical, dental, and vision. Our flexible HMO, PPO options lets you choose between in-network and non-network health care providers.

  • Paid Time Off

    Benefits & Perks

    We believe work-life balance is crucial to staying productive and avoiding burnout. Our competitive PTO program allows you to stay fresh at work and at home.

  • Passport Dining Card

    Benefits & Perks

    Score deals on restaurants, amusement parks, travel and more.

  • Wine Wednesdays

    Benefits & Perks

    Because we could all use a midweek glass of wine.

  • Work Environment

    Benefits & Perks

    Our San Diego headquarters houses a sleek, comfortable office space, fully equipped with coffee and indoor/outdoor dining spaces.

  • Work From Home

    Benefits & Perks

    Foster new inspiration by working outside of the office. We offer work-from-home days to each employee.

  • Educational Reimbursement Program

    Benefits & Perks

    Continuing education is key to foster an inspiring, collaborative environment. We encourage this by reimbursement of education programs of your choice.

Benefits & Perks

401 (k)

Whether retirement is far in the future or just around the corner, it’s wise to save. We offer a 401 (k) company match program.

Benefits & Perks

Annual Bonus

You’ve earned it! We offer a competitive year-end bonus that’s based off our company profits. Meaning, the harder we work, the more we earn.

Benefits & Perks

Career Development

Whether you’d like to learn a new coding language or want to learn fundamentals of email marketing. We offer free online courses through Lynda.com to allow for personal and professional growth.

Benefits & Perks

Culture Events

We strive to build connections beyond computer screens. That’s why we offer quarterly culture events that harvests LeaseLabs community, culture and collaboration.

Benefits & Perks

Dress Code

We believe you perform best when you’re comfortable. By giving you the freedom to dress casually, we’ve found happier and more productive employees.

Benefits & Perks

Health Benefits

Our comprehensive health care has you covered for medical, dental, and vision. Our flexible HMO, PPO options lets you choose between in-network and non-network health care providers.

Benefits & Perks

Paid Time Off

We believe work-life balance is crucial to staying productive and avoiding burnout. Our competitive PTO program allows you to stay fresh at work and at home.

Benefits & Perks

Passport Dining Card

Score deals on restaurants, amusement parks, travel and more.

Benefits & Perks

Wine Wednesdays

Because we could all use a midweek glass of wine.

Benefits & Perks

Work Environment

Our San Diego headquarters houses a sleek, comfortable office space, fully equipped with coffee and indoor/outdoor dining spaces.

Benefits & Perks

Work From Home

Foster new inspiration by working outside of the office. We offer work-from-home days to each employee.

Benefits & Perks

Educational Reimbursement Program

Continuing education is key to foster an inspiring, collaborative environment. We encourage this by reimbursement of education programs of your choice.