Desktop Support Tech | Full Time

ABOUT THE TEAM

  • Provide resolution to all desktop support requests to internal LeaseLabs by RealPage users as well as client’s, according to the client’s Service Level Agreement
  • Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment
  • Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications
  • Consistently meet Service Level Agreements
  • Communicate directly with users via phone, e-mail and remote diagnostics to identify, reproduce and resolve users reported issues
  • Work independently to troubleshoot all support requests and follow escalation policies

WHAT YOU’LL DO

  • Responsible for computer hardware builds and maintaining inventory for computers ready to deploy
  • Provide support of email services for Microsoft BPOS
  • Establish and maintain a positive professional relationship with users and clients
  • Participate in testing, documentation and implementation of assigned projects
  • Responsible for tracking hardware inventory per division policies
  • Participates in after hours on call rotation
  • Support tactical and strategic goals of the Desktop Support Team
  • Provide training and mentoring for desktop support team members, including escalated support requests
  • Prepare and conduct user training as requested
  • Additional duties as assigned
  • Proactively continue to expand professional development and industry knowledge
  • Develop, maintain, and provide an advanced level of product and business knowledge
  • Foster professional and team-oriented relationships with colleagues
  • Maintains detailed comments in the support request tracking system, following policy and procedures
  • Follow all internal and client specific policies and procedures
  • Ensures confidentiality and reliability of corporate data, proprietary information, and intellectual property

RESPONSIBILITIES:

  • Minimum of 3 years technical support experience in a corporate support environment
  • Knowledge of complex information systems management normally acquired through a Bachelor degree in MIS or Computer Science, or the equivalent experience
  • Expert knowledge of Windows required
  • Expert knowledge of desktop hardware and common desktop software required.
  • Expert knowledge of LAN connectivity required
  • Previous experience with Microsoft BPOS or Microsoft Exchange Administration preferred
  • MCP (Microsoft Certified Professional) & A + Certification highly preferred
  • Excellent communication (written and verbal), troubleshooting and analytical skills required
  • Demonstrated patience and overall courteous behavior when working with internal and external customers; including vendors
  • Demonstrated ability to work independently; must be self-motivated and goal oriented
  • Requires lifting, bending, stooping and moving various computer equipment up to 50 lbs
  • Position may require work on hands and knees to deploy computer equipment and make repairs
  • Availability to work in excess of forty hours per week including nights and weekends when projects demand
  • Ability to thrive in a fast paced, rapid changing environment
  • Excellent time management, issue management, and prioritization skills required

COMPANY PERKS:

  • Company Events (including Wine Wednesdays, Fit Challenges, & Volunteer Events)
  • Fido Fridays – we love our furry friends!
  • Work From Home Fridays
  • Educational Reimbursement Program
  • Excellent office location and casual environment
  • Advancement opportunities as the company grows and expands markets

To apply for this position, please click on the link below: